Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Senior Collections Specialist at Keyloop responsible for collections across UK & Ireland. Utilizing excellent communication skills and engaging with clients to ensure timely payments.
Responsibilities
- Accountable for the collection of outstanding debts within the UK & Ireland
- Proactively verbally contacts clients in a professional manner
- Controls & manages all outstanding accounts receivables on a daily basis
- Investigates historical data for outstanding debts
- Takes action to encourage timely debt payments
- Manages clients' queries and requests
- Works closely with the billing team to help resolve customer disputes
Requirements
- Minimum 2 years experience in Collections or/and OTC scope
- Proven track record as Collection Specialist or similar role is a plus
- Excellent communication skill (written and oral)
- Proven track record of negotiating payments and handling disputed charges
- Working knowledge of NetSuite and iController is advantageous
Benefits
- An inclusive environment to thrive
- Get the training and support you need to try new things
- Collaborate and learn from industry experts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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