Senior Collections Specialist at Keyloop responsible for collections across UK & Ireland. Utilizing excellent communication skills and engaging with clients to ensure timely payments.
About the role
- Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
Responsibilities
- Handle outbound and inbound voice calls to negotiate outstanding debts for telephony and internet products or services, offering special payment options;
- Identify customer needs and provide practical, focused solutions in accordance with product/service procedures;
- Use systems to record interactions and perform necessary service actions.
Requirements
- Be at least 18 years old;
- Minimum education: high school diploma or equivalent;
- Basic computer skills and typing;
- Good communication skills;
- Availability to attend hybrid training (on-site and remote);
- Easy access to the Atento São Caetano do Sul unit.
Benefits
- Transportation allowance;
- Meal and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare assistance / Assistance for children with disabilities / Babysitter subsidy / School transportation;
- Product discounts;
- Dental care;
- Family+ service;
- Discounts at gyms / sports activity discounts;
- Educational partnerships with course discounts;
- Career development plan;
- PET Plan.
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