Business Analyst I implementing changes to channel applications supporting TELUS and Koodo. Coordinating testing efforts and managing system releases in a fast - paced environment.
About the role
- Business Analyst supporting process improvement initiatives at fintech lender Plenti. Focus on optimising workflows across the loan application lifecycle, enhancing customer experiences.
Responsibilities
- Support both strategic and operational process improvement initiatives
- Focus on optimising workflows across the loan application lifecycle, including complaints and collections management, customer service, and sales enablement
- Assist in identifying and designing enhancements to existing workflows across the customer journey
- Support process optimisation initiatives for loan application flows, complaints & collections management, customer service, and sales enablement
- Contribute to the development and implementation of new processes that align with Plenti’s growth objectives
- Support strategic initiatives focused on improving operational efficiency and customer experience
- Work alongside operational, product, sales, and technology managers to gather requirements and insights
- Participate in workshops and discovery sessions to ensure that process improvements reflect business priorities and feasibility
- Assist in identifying and resolving operational issues and bottlenecks, ensuring minimal disruption
- Monitor process performance and collect stakeholder feedback to support ongoing improvements
- Collaborate with product and engineering teams to integrate operational needs into new product developments
- Utilise automation tools and platforms such as Zoho, Zapier, n8n, Amazon Connect, Databricks, Notion, and Google Suite to streamline workflows
Requirements
- 2+ years’ experience in operations, business analysis, or related roles within data-driven environments
- Familiarity with CRM systems such as Zoho, Salesforce, and HubSpot
- Experience using low-code / no-code automation tools
- Proven analytical skills, with the ability to translate data insights into actionable recommendations
- Demonstrated experience documenting and improving processes, with a strong focus on scalability and efficiency
- Strong written and verbal communication skills, enabling effective collaboration with cross-functional teams
- Coding experience in Deluge or JavaScript is advantageous, but not required
Benefits
- flexible working
- volunteer and study leave to develop your skills
- monthly social events
- office snacks
- company Townhalls
- D&I initiatives and events to help you connect with your colleagues
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
MH
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