Customer Support Specialist helping German SMEs through effective use of finance software. Onboarding clients and resolving queries via chat and phone support.
About the role
- Associate Customer Success Manager at PlayPlay managing a portfolio of accounts in the video industry. Focus on driving adoption and engagement across commercial and scale accounts.
Responsibilities
- Manage a Customer Portfolio (70–100 accounts in the commercial / scale segment)
- Support Your Customers’ Content Strategy
- Contribute to Strategic Projects
- Be the Voice of the Customer in the US Market
Requirements
- 1–3 years of professional experience, including at least 1 year as a Customer Success Manager in B2B SaaS.
- Proven ability to manage multiple customers, stakeholders, and priorities at once.
- Knowledge of key Customer Success metrics (NPS, CSAT, churn, retention, expansion) and familiarity with CS tools.
- Bonus: Experience in MarTech, media, or creative software industries.
- FLUENT ENGLISH
Benefits
- Committed to fostering an environment where diversity and inclusion are at the heart of our values
- Team values that encourage innovation and ownership.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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