Analyst in a health tech company managing collection processes and client interactions effectively. Collaborating with various teams to ensure financial health and reduce default risks.
Responsibilities
Monitor the portfolio of delinquent customers daily;
Execute the pre-established collection workflow;
Negotiate outstanding debts, propose settlement agreements and monitor payments;
Conduct preventive collection actions to reduce default risk;
Develop and monitor action plans for credit recovery;
Analyze the collection curve by customer profile (VIP A, B and C);
Record and update interactions, agreements and collection statuses in internal systems;
Maintain constant interaction with partner areas such as Sales, Services, Customer Success (CS), Finance and Legal;
Support management in the relationship with third-party collection agencies;
Actively contribute to the area's restructuring process, assisting with the implementation of targets and KPIs;
Work in a self-managed manner, organizing priorities in a high-demand and changing environment.
Requirements
Bachelor's degree in progress or completed in Business Administration, Accounting, Economics, Financial Management or related fields;
Knowledge of collections, negotiation or financial routines;
Strong organizational skills in high-volume environments.
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