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About the role
- Team Lead for Success Advisory driving strategic expansion and customer success at Pigment. Leading a team to deliver high-impact advisory services for enterprise customers.
Responsibilities
- As the Team Lead, Success Advisory - AMER, you will drive the strategic expansion of Pigment’s Success Advisory team, ensuring enterprise customers maximize the value of their investment.
- You will lead a team of experts delivering high-impact technical and change management guidance through both PSPs and strategic engagements.
- Define and execute the AMER strategy for Success Advisory, ensuring alignment with company goals and customer needs.
- Scale and enhance the Success Advisory function in AMER, ensuring continuous improvement and innovation in how we deliver technical and strategic advisory services.
- Build and lead a high-performing team specializing in Pigment Success Plans.
- Oversee the design and delivery of Pigment Success Plans in AMER
- Enhance our offering based on client feedback, best practices and collaboration with other teams.
- Establish operational frameworks for efficient Pigment Success Plans delivery.
- Track KPIs and use analytics to optimize service offerings.
- Partner with Product, R&D, Professional Services and Customer Success teams, providing AMER-specific feedback.
- Collaborate with GTM teams to identify upsell opportunities.
- Become a cornerstone of our success organization by providing expertise in various areas.
- Recruit, mentor, and develop a diverse team of experts.
- Promote a culture of collaboration and continuous learning, empowering team members to contribute ideas and drive customer success.
Requirements
- 8+ years in customer-facing roles, with experience in Enterprise SaaS products.
- 2+ years experience building and leading a team
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
- Strong operational and technical skills (EPM, Solution Architecture, SQL, API).
- Exceptional communication skills and the ability to collaborate cross-functionally.
- Data-driven approach to strategy and optimization.
Benefits
- Competitive compensation package
- Stock options to ensure you have a stake in Pigment's growth
- Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
- We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
- Trust and flexible working hours
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and San Francisco
- High-end equipment (based on stock/availability) to do your work in the best conditions
- Employer-sponsored 401(k), enabling you to prepare for retirement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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