Account Manager overseeing strategic client relationships and service development for IT & Managed Services. Collaborating closely with internal teams to ensure customer satisfaction and drive sales growth.
About the role
- Account Manager responsible for sales growth, profitability, and partner development in the tyre industry across MEA markets. Managing relationships and executing sales and marketing plans aligned with corporate strategy.
Responsibilities
- Reporting to the Branch Manager – SSA in Nairobi, the Account Manager – Commercial & Consumer Tyres will be responsible for driving sales growth, profitability, and partner development across key MEA markets.
- Manage relationships with fleets, dealers, and OEMs, developing and executing sales and marketing plans aligned with BSMEA’s strategy.
- Optimize the product mix, pricing, and service offerings to strengthen market presence.
- Deploy digital tools and Total Tyre Care solutions, collaborate with marketing, supply chain, and technical teams, and provide market intelligence through timely reporting.
- Develop and implement business strategies to build profitable, long-term relationships and identify new revenue opportunities across major accounts.
- Formulate and execute comprehensive sales and marketing plans aligned with BSMEA’s growth objectives.
- Translate strategic goals into actionable plans to drive sustainable business performance.
- Maintain in-depth knowledge of market channels, competition, pricing dynamics, and product portfolio across both commercial and consumer tyre segments.
- Drive key account management initiatives to maximize customer satisfaction and retention.
- Collaborate closely with the supply chain team to ensure smooth product flow and inventory management across 500+ SKUs.
- Oversee daily operations and ensure timely resolution of business and logistical issues.
- Contribute to market share growth and brand presence for Bridgestone, Firestone, and secondary brands across all markets.
- Conduct regular market intelligence reviews and performance assessments of distributors to inform business decisions.
- Engage proactively with sales channels, distribution partners, fleets, and key decision-makers to strengthen market position (approximately 70% of time).
- Coordinate internally to enhance stock optimization and improve product availability.
- Partner with distributors to plan and execute impactful promotions and ensure effective utilization of marketing funds.
- Drive long-term business growth by promoting integrated solution contracts and value-based partnerships.
Requirements
- Bachelor’s in Business, Marketing, or related field; MBA preferred.
- Certification in Sales or Key Account Management an advantage.
- 5–8 years in sales or account management, including 3+ years in the tyre or automotive sector.
- Proven record in B2B/B2C sales, distribution, and key client management.
- Knowledge of PCR, TBR, and OTR tyre segments preferred.
- Proficient in CRM/ERP tools and Microsoft Office.
- Strong analytical, pricing, and negotiation skills.
- Fluent in English and Swahili; local languages an asset.
- Excellent communication and relationship management.
- Strategic thinker, results-driven, and customer-focused.
- Team player with integrity and adaptability.
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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