Account Manager responsible for sales growth, profitability, and partner development in the tyre industry across MEA markets. Managing relationships and executing sales and marketing plans aligned with corporate strategy.
About the role
- Account Manager overseeing strategic client relationships and service development for IT & Managed Services. Collaborating closely with internal teams to ensure customer satisfaction and drive sales growth.
Responsibilities
- Strategic management and development of a defined customer portfolio
- Ensuring high customer satisfaction and long-term retention (including NPS)
- Expanding existing customer business through targeted service and revenue development
- Commercial responsibility for contracts, renewals, expansions
- Managing and resolving escalations in close cooperation with Service Delivery
- Conducting regular business and service reviews
- Ensuring accurate CRM and billing data and timely invoicing
- Coordinating and tracking escalations until final resolution
- Contract management including negotiation, renewal and amendments
- Supporting customer and service onboarding
- Close collaboration with Sales, PreSales and Service Delivery
Requirements
- Several years of experience in account management or IT sales (MSP environment)
- Strong technical foundation (IT infrastructure, cloud, managed services)
- Ability to identify customer needs and proactively implement service expansions
- Excellent communication and negotiation skills at the decision‑maker level
- Business‑fluent German and English, both written and spoken
- Structured, independent and solution‑oriented working style
- Confident handling of escalations and complex customer requirements
Benefits
- Flexible working hours with a 40-hour week and part-time options
- Up to 5 days per week location-independent work, with home office or remote work from Switzerland possible
- Flexibility and willingness to work on-site one day per week by arrangement
- 25 days of vacation per year (27 days from age 40 / 30 days from age 50)
- 13 paid public holidays and the possibility of additional unpaid leave
- 100% pay continuation for 3 weeks paternity / 16 weeks maternity leave
- State-of-the-art hardware and paid mobile phone plan including a portion of the smartphone
- Above-average pension fund benefits with employer contribution of 60% and employee contribution of 40%
- Private supplementary accident insurance
- Coverage of training costs as well as 80% employment and 90% salary continuation during training
- Free charging for your electric vehicle at the Gerlafingen site
- Discounted access to fitness and physio center offers
- Brands for employees & benefits at work
- Wellbeing@Work with Mario Kart racing, a silent room, table football, apéros and team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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