Senior Due Diligence Analyst responsible for KYC onboarding and compliance processes in a hybrid working environment. Supporting the French business with expertise in AML policy requirements and relationship management.
About the role
- Data Analyst at Pigment driving insights into customer health and business strategy. Collaborating with leadership across departments to maintain data quality and performance.
Responsibilities
- Own CS executive dashboards: customer health, churn risk, renewals, NRR, GRR, adoption, and expansion
- Build advanced Pigment models and customer-level datasets for enterprise lifecycle analysis
- Standardize enterprise CS & PS metrics and definitions across teams and regions
- Design and maintain scalable data pipelines from Salesforce, Vitally, Pigment, FreshDesk, Skilljar, Netsuite, Gong and other tools in our stack
- Partner with Data Engineering on transformations (dbt, warehouse modeling)
- Drive internal usage & adoption of our Analyst & Modeler AI Agents
- Ensure data quality, governance, and documentation for all post-sales data assets
- Act as the analytics partner to CS & PS leadership and regional customer orgs
- Answer high-impact questions:
- - What predicts churn in enterprise accounts?
- - Where are our expansion opportunities?
- - How does product adoption correlate to renewal outcomes?
- Build role-based reporting for CSMs, Managers, and Executives
- Train CS teams on how to use data in QBRs, account planning, and renewal strategy
- Drive adoption of data tools and insight-driven workflows
Requirements
- 5–8+ years in Data Analytics, Analytics Engineering, or Business Intelligence
- Advanced SQL and experience with enterprise-scale data warehouses (Snowflake, BigQuery, Redshift)
- Strong experience with SaaS metrics at scale (ARR, GRR, NRR, churn, expansion, usage)
- Hands-on experience with BI tools (Looker, Tableau, Power BI, Mode, etc.)
- Experience supporting enterprise CS or RevOps teams
- Pigment experience (Nice-to-Have)
- Experience with Gainsight, Totango, Salesforce, Zendesk, Segment, Amplitude, or similar dbt, Python, or analytics engineering background (Nice-to-Have)
- Experience in B2B enterprise SaaS environments (Nice-to-Have)
- Familiarity with complex renewal and account planning motions (Nice-to-Have)
Benefits
- Competitive package
- Equity
- Healthcare
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions.
- Hybrid remote policy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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