Senior Due Diligence Analyst responsible for KYC onboarding and compliance processes in a hybrid working environment. Supporting the French business with expertise in AML policy requirements and relationship management.
About the role
- Contract & Onboarding Operations Lead managing MPS and MDS onboarding for NA AMS region. Serving as a key Subject Matter Expert ensuring operational excellence and compliance.
Responsibilities
- Lead NA AMS Contract & Onboarding operations for MPS and MDS programs ensuring smooth and timely onboarding.
- Serve as a SME for Contract Management, supporting business teams with operational guidance and issue resolution.
- Manage SOX control escalations related to IMACD and RITM processes and ensure compliance with governance requirements.
- Provide War Room leadership and operational support during CBA post-migration stabilization.
- Oversee post-migration error handling, coordinating with IT and operations teams for quick resolution.
- Manage Wipro pre-invoicing operations to ensure accuracy, compliance, and timely processing.
- Drive process improvement and operational efficiency initiatives within Wipro Carepack SRG operations.
- Partner with internal stakeholders, IT teams, and vendors to resolve system issues and operational fallouts.
Requirements
- Four-year or Graduate Degree in Business Administration, Operations, or any other related discipline or commensurate work experience or demonstrated competence.
- 8+ years of work experience, preferably in operations, contract management, service delivery, or a related field.
- Knowledge of SOX compliance, operational governance, and vendor management preferred.
- Proven ability to lead teams and drive process improvement initiatives.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave ( US benefits overview )
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