IT - Systemadministrator handling central IT infrastructure and providing support for hardware and software issues. Collaborating with external IT service provider for comprehensive IT needs management.
About the role
- Service Administration Co-ordinator facilitating customer service operations at Phoenix. Supporting managed services team and ensuring smooth service delivery for customers under a hybrid work model.
Responsibilities
- Manage team diaries, scheduling meetings and ensuring availability for key tasks and customer interactions.
- Book calls for customers with Customer Success Managers to ensure ongoing engagement and support
- Support customer onboarding activities and contract management.
- Collaborate with customers and partners to ensure smooth service delivery.
- Assign resources to customers and manage all managed service customer reviews.
- Support invoicing and billing processes for customers.
- Support procurement, tendering, contract, and supplier management..
- Coordinate follow-up actions from service reviews and internal meetings.
- Liaise with sales, procurement, and finance teams to ensure correct service delivery.
- Facilitate the transition of professional services into managed services.
Requirements
- Prior experience in an administrative role
- Good knowledge of Microsoft Word, Excel, Outlook and Teams
- Excellent communications skills
- Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met
- Commitment to see a job through to a successful conclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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