Hybrid Associate Account Manager – Water Management

at Phigenics

• Job title: Associate Account Manager – Water Management
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Minneapolis, United States

About the role

• Associate Account Manager driving client satisfaction and retention in water management solutions. Assisting enterprise sales leads with client engagements and managing water management program deliverables.

Responsibilities

• Client Support: Effective/efficient service and retention of existing client relationships within the assigned Region and/or Territory.
• Delivering on the scope of work sold.
• Leading water management teams on development, facilitation, and reassessments.
• Obtaining contract renewals and purchase orders.
• Conducting annual business reviews.
• Increasing Revenue on Existing Client Accounts: Expansion-selling & cross-selling.
• Working closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations.
• Work with the Director of Account Managers and ES execs to develop an expansion of new business and maintain existing business.
• Work closely with the Director of Account Managers and other support functions to remain “current” on Phigenics products, processes, and approaches.
• Utilize PowerBI, phiAnalytics, and other programs to help decision-making by the Director of Account Managers and ES.
• Develop WMP documentation with regional and corporate sales team members to include program development, assessment, and facilitation in alignment with current regulatory drivers.
• Support documentation of site information, WMPs, meeting documentation to capture team decisions, and internal meetings to generate comprehensive project records.
• Support facilitation of Water Management Team meetings with responsibilities that promote team member engagement.
• Conduct water system surveys for Water Management Program developments of varying size and use.
• Manage project timelines to ensure on-time delivery of WMP deliverables.
• Utilize internal quality processes to confirm that WMP documentation is defensible.
• Collect, assimilate, and analyze data to generate WMPs.

Requirements

• A minimum of a bachelor’s degree is required.
• A STEM degree is preferred but not required
• Direct experience with our Sales processes, demonstrating an understanding of our processes, products, and markets.
• Strong interpersonal skills and “EQ” to work with Regional and ES sales teams and client counterparts.
• Solid understanding of our service delivery processes (PASL, PhiAnalytics, Operations, etc.)
• Keen awareness and understanding of the client life cycle (i.e. when is the best time to introduce new products and services).
• Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account Management.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development