Manager responsible for maintaining lab partnerships and operations for a tech - driven health company in Europe. Focused on quality enforcement, onboarding, and partner relations in a fast - paced environment.
About the role
- Associate Account Manager managing and growing existing business relationships within the Los Angeles region. Ensuring high customer retention and satisfaction for existing clients.
Responsibilities
- As an integral part of the Go-to-Market Team, the Associate Account Manager (AAM) is charged with owning/maintaining/growing existing business and delivering the scope of work for existing clients.
- The role includes ensuring high customer retention and satisfaction for existing customers.
- The AAM will also support enterprise sales.
- Delivering on the scope of work sold.
- Leading water management teams on development, facilitation, and reassessments.
- Obtaining contract renewals and purchase orders.
- Conducting annual business reviews.
- Increasing Revenue on Existing Client Accounts: Expansion-selling & cross-selling.
Requirements
- A minimum of a bachelor’s degree is required.
- A STEM degree is preferred but not required.
- Direct experience with our Sales processes, demonstrating an understanding of our processes, products, and markets.
- Strong interpersonal skills and “EQ” to work with Regional and ES sales teams and client counterparts.
- Solid understanding of our service delivery processes (PASL, PhiAnalytics, Operations, etc.).
- Keen awareness and understanding of the client life cycle (i.e. when is the best time to introduce new products and services).
Benefits
- Opportunities for Development: This role offers the opportunity to significantly impact our sales operations and contribute to our organization's success.
- Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account Management.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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