Senior Customer Experience Associate managing client relationships for IAS while providing education on products and systems. Requires 2 - 4 years of experience in digital marketing and advertising campaigns.
About the role
- Customer Service Agent responding to inquiries regarding curabox Pflege products through phone and email. Documenting data and improving processes within a supportive team environment.
Responsibilities
- Advice & Service: You respond to inquiries about our curabox care services and related products — by phone or email — with sensitivity to the person behind each request.
- Back Office & Documentation: You process applications, approvals and service requests, ensuring a sensitive handling of personal data.
- CRM & Structure: You work with Salesforce and maintain clear, traceable documentation.
- Contact & Relationship: You proactively engage with our customers — e.g., for reactivations.
- Quality & Continuous Improvement: You contribute ideas for better processes and support the team.
Requirements
- You bring several years of commercial/administrative experience (for example through vocational training) or have entered customer service as a career changer.
- You have good PC skills (Outlook, Word and ideally Salesforce).
- You work in a structured manner and have a proactive mindset for anticipating needs and improving processes.
- You have excellent German language skills, both written and spoken.
- You are a team player, bring team spirit and friendliness, and take a pragmatic approach to getting things done.
Benefits
- A strong start: Structured onboarding and collegial support.
- Future-proof industry: A socially relevant topic combined with insight into the digitalization of care.
- Prime location: Central, accessible office in Hamburg’s HafenCity.
- Work-life balance: Flexible working hours and hybrid work options for optimal compatibility of work and family.
- Eco-friendly commuting: We cover the Deutschlandticket and additionally offer bicycle leasing via JobRad.
- Fit and relaxed: Health support through fitness and massage subsidies as well as regular yoga classes.
- Secure future: We support you with a company pension plan for your future.
- Shared experiences: Regular events such as summer and Christmas parties, Happy Lunch and after-work gatherings.
Job title
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