Senior Manager, Safety Support Lead overseeing delivery management of application portfolios. Driving innovation and reliability for Pfizer's Safety units with a global user base and service excellence.
Responsibilities
Responsible for end-to-end service delivery management of a defined application portfolio
Ensure performance, availability, quality and financial stewardship
Manage a team of Application Service Delivery Management (ASDMs)
Drive continuous improvement and innovation using automation and AI
Collaborate with infrastructure, platform and business stakeholders to maintain a stable application portfolio
Requirements
Bachelor's degree in Information Management, Computer Science, Engineering or Technology Management or a related field
Minimum 7+ years of progressive experience in information technology including roles such as architect, business analyst, software developer, systems administrator, database administrator, systems engineer, support specialist, technology team lead or manager
Experience in working with teams in a matrixed organization
Building strong relationships and driving successful cross-functional outcomes
Benefits
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation
Holiday and personal days
Paid caregiver/parental and medical leave
Health benefits including medical, prescription drug, dental and vision coverage
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