Lead a team managing service programs to enhance customer satisfaction and profitability in a global medical technology company. Focus on business operations and process optimization for successful delivery.
Responsibilities
Lead a multi-functional team responsible for service programs and sustainability
Manage field service representatives ensuring customer satisfaction and profitability
Engage in business planning, analysis, and process optimization
Develop solutions to FSE issues related to internal policies and technologies
Ensure effective installation and post-installation support through collaboration internally and externally
Achieve assigned budget service revenue and cost targets through collaboration with Finance, Sales, and Marketing
Requirements
Bachelor’s degree in business, or Sciences with a business emphasis
10 years demonstrated experience at a supervisory/managerial level
Requires highly developed leadership skills/people-management experience
Experience in a clinical and/or research lab setting
Experience forecasting major landmarks; adept at delegation, follow-up
Experience team building in a matrixed organization
Ability to understand and align with applicable U.S. Food and Drug Administration (FDA) regulations and Company quality system procedures, processes, policies, and tasks
Proficient personal computer skills including spreadsheet skills, word processing, and other relevant applications
Must reside within a state in the district (Kentucky, Ohio, Indiana, Illinois, Wisconsin, Michigan, Iowa, Minnesota, North/South Dakota, Nebraska)
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