Engagement Manager at LiveRamp responsible for delivering global services in data collaboration. Collaborating with clients and internal teams to maximize service delivery and customer satisfaction in a hybrid environment.
About the role
- Lead a team managing service programs to enhance customer satisfaction and profitability in a global medical technology company. Focus on business operations and process optimization for successful delivery.
Responsibilities
- Lead a multi-functional team responsible for service programs and sustainability
- Manage field service representatives ensuring customer satisfaction and profitability
- Engage in business planning, analysis, and process optimization
- Develop solutions to FSE issues related to internal policies and technologies
- Ensure effective installation and post-installation support through collaboration internally and externally
- Achieve assigned budget service revenue and cost targets through collaboration with Finance, Sales, and Marketing
Requirements
- Bachelor’s degree in business, or Sciences with a business emphasis
- 10 years demonstrated experience at a supervisory/managerial level
- Requires highly developed leadership skills/people-management experience
- Experience in a clinical and/or research lab setting
- Experience forecasting major landmarks; adept at delegation, follow-up
- Experience team building in a matrixed organization
- Ability to understand and align with applicable U.S. Food and Drug Administration (FDA) regulations and Company quality system procedures, processes, policies, and tasks
- Proficient personal computer skills including spreadsheet skills, word processing, and other relevant applications
- Must reside within a state in the district (Kentucky, Ohio, Indiana, Illinois, Wisconsin, Michigan, Iowa, Minnesota, North/South Dakota, Nebraska)
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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