Enterprise Implementation Specialist at Reward Gateway working on implementation of Enterprise clients and project management. Collaborating with Solutions Consultants and leading client onboarding initiatives.
About the role
- Senior Implementation Specialist ensuring efficient onboarding for SMB customers in Travel & Spend management. Coordinating internal and external teams for smooth integration and value realization.
Responsibilities
- Lead mid-complexity onboarding projects for SMB Travel & Spend customers, primarily in Spanish-speaking regions, ensuring structured, efficient, and customer-focused delivery.
- Drive adoption and activation by applying change management and financial understanding to help customers realise value quickly.
- Configure Travel & Spend setups, including policies, standard workflows, approval flows, and per diems.
- Coordinate stakeholders across finance, HR, IT, and travel management to ensure alignment and clarity on objectives.
- Support ERP integrations such as Spend Export File, DATEV, and Xero, troubleshooting as needed to ensure smooth operations (no engineering background required, curiosity about technology is key).
- Manage identity and HR integrations through SSO, HRIS, and SCIM, ensuring seamless technical setup.
- Deliver an exceptional onboarding experience, driving early booking and expense activity and leaving customers confident using the platform.
Requirements
- Spanish working proficiency is essential, as you’ll communicate with French-speaking customers and stakeholders daily.
- Solid experience in customer-facing roles, with hands-on ownership of onboarding or implementation work in a structured environment.
- Experience coordinating projects or workstreams, ideally within implementation or onboarding contexts.
- Strong communication and stakeholder management skills, with the ability to align internal teams and customers around shared goals.
- A solution-oriented mindset with the adaptability to tackle challenges proactively.
- Highly organised, detail-oriented, and comfortable managing multiple moving parts simultaneously.
- Exposure to consulting, finance, or technology environments.
- Experience with customer onboarding or technical implementation.
- Familiarity with Spend Management solutions or similar platforms.
Benefits
- Receive competitive compensation and equity ownership in Perk.
- Rest and recharge with our generous allocation of vacation days plus public holidays.
- Take control of your physical health with your choice of private healthcare or a gym allowance.
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
- Join our unforgettable Perk events, including our spectacular annual summer party.
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
- Make your money go further with our flexible compensation plan.
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year.
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
- Broaden your horizons with up to 20 "Work from Anywhere" days per year.
- Nurture your language skills with in real-life English, Spanish and Catalan lessons.
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.
- Let us help you move to one of our hubs with relocation support.
Job title
Job type
Experience level
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Degree requirement
Tech skills
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