Implementation Manager overseeing the full implementation process and building client relationships at Rundoo. Collaborating with teams to ensure client success in a hybrid work environment.
About the role
- Enterprise Implementation Specialist at Reward Gateway working on implementation of Enterprise clients and project management. Collaborating with Solutions Consultants and leading client onboarding initiatives.
Responsibilities
- Working closely with our Solutions Consultants and Sales Consultants on the implementation of our Enterprise clients
- Collaborating with the Solutions Consultants, providing technical guidance
- Scoping out our Enterprise client projects and writing process documentation when required
- Leading on the implementations for our Enterprise clients
- Creating tailored implementation plans and Gantt charts to present at client meetings and sales pitches during the implementation process
- Creating pitch hubs for our prospect Enterprise clients upon request
- Managing, project planning and delivering the implementation of Enterprise client programmes
- Ensuring all projects are delivered timeously in accordance with project timelines and 90 day service start date T&Cs
- Acting as a Client Champion during the implementation process
- Maintaining client relationships during projects
- Planning and delivering system training
- Providing creative and customised solutions to meet clients’ individual needs within the scope of our product’s capabilities and the solutions on the client’s contract
- Testing and troubleshooting final system setups on delivery and implementation/project plans for projects
Requirements
- Proven successful client-facing and/or project management experience (1 to 2 years)
- Excellent communication and presentation skills
- A level-headed approach with the ability to plan and prioritise with good time management skills
- Adept at building rapport and dealing confidently with stakeholders and great at building internal and external relationships
- The ability to work independently whilst being team-oriented, collaborating comfortably with different teams in the business
- A willingness to invest time and energy into learning new things and developing your skills
Benefits
- Video call interview with a member of the Talent Acquisition Team
- First stage video interview with the Enterprise Implementation Team Manager and Head of Implementation (BG)
- Assessment task
- Final stage video interview with the Enterprise Implementation Team Manager and Sales Consultant
- Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
- From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
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