Senior Implementation Specialist advising clients on SaaS learning platform implementation. Ensuring successful onboarding, adoption and support through direct collaboration with clients and teams.
About the role
- Senior Implementation Specialist ensuring successful onboarding for German-speaking SMB customers in Travel & Spend management. Leading projects and supporting integrations for seamless user experience.
Responsibilities
- Lead mid-complexity onboarding projects for SMB Travel & Spend customers, primarily in German-speaking (DACH) regions, ensuring structured, efficient, and customer-focused delivery.
- Drive adoption and activation by applying change management and financial understanding to help customers realise value quickly.
- Configure Travel & Spend setups, including policies, standard workflows, approval flows, and per diems.
- Coordinate stakeholders across finance, HR, IT, and travel management to ensure alignment and clarity on objectives.
- Support ERP integrations such as Spend Export File, DATEV, and Xero, troubleshooting as needed to ensure smooth operations (no engineering background required, curiosity about technology is key).
- Manage identity and HR integrations through SSO, HRIS, and SCIM, ensuring seamless technical setup.
- Deliver an exceptional onboarding experience, driving early booking and expense activity and leaving customers confident using the platform.
Requirements
- German working proficiency is essential you’ll communicate with German-speaking customers and stakeholders daily.
- Solid experience in customer-facing roles, with hands-on ownership of onboarding or implementation work in a structured environment.
- Experience coordinating projects or workstreams, ideally within implementation or onboarding contexts.
- Strong communication and stakeholder management skills, with the ability to align internal teams and customers around shared goals.
- A solution-oriented mindset with the adaptability to tackle challenges proactively.
- Highly organised, detail-oriented, and comfortable managing multiple moving parts simultaneously.
- Exposure to consulting, finance, or technology environments.
- Experience with customer onboarding or technical implementation.
- Familiarity with Spend Management solutions or similar platforms.
- English working proficiency is required in addition to German.
Benefits
- Competitive compensation, including equity in the company
- Generous vacation days so you can rest and recharge
- Health perks such as private healthcare or gym allowance, depending on your location
- Unforgettable TravelPerk events, including travel to one of our hubs
- Mental health support tool for your wellbeing
- Exponential growth opportunities
- Flexibility: We focus on outcomes, not hours worked, when you're most productive.
- Hybrid Work Model: We value in-person collaboration and meet in the office three days a week.
Job title
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