Entry level Customer Service Professional ensuring customer satisfaction through various communication methods. Interacting via phone, email, and live chat in a hybrid work environment.
About the role
- Customer Care Operations Specialist collaborating with leadership on administration, reporting, and employee engagement. Ensuring operational efficiency within the Customer Care department.
Responsibilities
- Support CCLT in effective governance and management of the department
- Assist in organizing meetings and events to align the CCLT/CCELT on departmental objectives, including organizing regular planning/review sessions with relevant stakeholders
- Collaborate with CCLT and CCELT to ensure consistent communication within and outside the CC
- Provide administrative assistance to the CCLT, including document management, scheduling, and record keeping.
- In collaboration with the CCLT and CCELT, assist in contract management, ensuring compliance with contractual agreements and timelines.
- Support invoicing data and checks.
- Assist in data collection and analysis to prepare regular reports on department’s performance and operational metrics.
- In collaboration with Strategic Finance, prepare, organize and support regular monthly and quarterly Budget reviews.
- Provide support to the CCLT and other CCELT members in the coordination and execution of specific projects and initiatives aimed at enhancing operational efficiency, customer satisfaction, and/or employee engagement.
- Support CCLT and CCELT in coordinating employee engagement activities to improve and maintain employee satisfaction.
- Plan, manage and execute all activities related to team buildings within the CC.
- Collaborate with cross-functional teams to align employee engagement in CC with company-wide initiatives.
Requirements
- 3+ years experience providing administrative and operational support to the senior leadership team, ideally in a high-growth global technology company.
- Strong organisational skills, ability to deal with ambiguity, and coordinate different stakeholders.
- Previous experience in planning and implementing employee engagement activities to improve and maintain employee satisfaction.
- You take extreme ownership and are highly reliable in your delivery and communication.
- Experience working in the context of a customer care or call centre environment would be beneficial but not a requirement.
Benefits
- Receive competitive compensation and equity ownership in Perk.
- Rest and recharge with our generous allocation of vacation days plus public holidays.
- Take control of your physical health with your choice of private healthcare or a gym allowance.
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
- Join our unforgettable Perk events, including our spectacular annual summer party.
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
- Make your money go further with our flexible compensation plan.
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year.
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
- Broaden your horizons with up to 20 "Work from Anywhere" days per year.
- Nurture your language skills with in real-life English, Spanish and Catalan lessons.
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.
- Let us help you move to one of our hubs with relocation support.
Job title
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