Client Lifecycle Management Manager supporting Latin America expansion through CLM and KYC transformation initiatives at a global financial institution.
About the role
- Manager responsible for airline partnerships in the Philippines. Focused on contracts, negotiations, and cross-functional coordination for revenue growth and network objectives.
Responsibilities
- The Manager, Air Partners (PH) is responsible for managing and developing strategic airline partnerships at PH, ensuring commercially sound agreements, reliable capacity access, and strong partner performance.
- The role focuses on contract ownership, partner negotiations, commercial governance, and cross-functional coordination to support revenue growth and network objectives.
- Own and manage relationships with airline partners operating out of PH under different Capacity partnership models via Interline, Freighter deployments, Freight forwarding and GSA.
- Develop partner strategies aligned with network, pricing, and commercial objectives.
- Act as the primary escalation and decision point for partner-related commercial matters at station/regional level.
- Lead negotiations and management of air partner agreements including interline, SPA, block space, capacity, and cooperation agreements.
- Ensure commercial terms (rates, capacity commitments, incentives, penalties, SLAs) are competitive and sustainable.
- Oversee contract lifecycle management including renewals, amendments, and terminations.
- Ensure contracted capacity is effectively utilized and aligned with demand driven by tight communication with Sales, Solutions and Revenue management departments.
- Monitor partner performance against contractual commitments (capacity delivery, service levels, reliability, cost) - be proactive to ensure to minimize leakages.
- Identify underperformance, risks, or leakage and drive corrective actions with partners and internal teams.
- Work closely with Pricing, Sales, Revenue Management, Operations, Finance, and Legal to ensure seamless implementation of partner agreements.
- Align partner strategies with market requirements, customer needs, and operational constraints.
- Represent the company in partner meetings, reviews, and commercial forums in PH.
- Ensure all partner agreements comply with internal governance, regulatory requirements, and aviation standards under tight coordination with HQ contracts team.
- Maintain clear documentation, approval trails, and audit-ready records.
- Identify contractual, financial, and operational risks and recommend mitigation strategies.
- Track market developments, competitor partnerships, and capacity trends at PH.
- Provide insights and recommendations to management on partner mix, capacity allocation, and commercial optimization.
- Support business cases for new partnerships or expansion of existing agreements.
- Provide guidance, coaching, and oversight to executives or senior executives supporting air partner management.
- Drive standardization of processes, templates, and best practices within the partnerships function.
- Support regional or HQ-led initiatives related to partnerships and network expansion.
Requirements
- Bachelor’s degree in Business, Aviation Management, Economics, Supply Chain, or related field.
- 7–10 years of experience in airline or air cargo commercial roles, with strong exposure to partnerships, contracts,network management and freight forwarding.
- Proven experience negotiating and managing airline commercial agreements.
- Well versed in IATA Clearing House and CASS Settlements
- Strong understanding of the PH cargo/passenger market and airline operating environment is a strong advantage.
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