Partner Operations Manager II managing vendor programs and lifecycle management at TD SYNNEX. Acting as primary contact for complex pricing and customer support while fostering vendor relationships.
About the role
- Senior Operations Supervisor leading daily activities at the plasma donor center. Overseeing staff, ensuring compliance, and enhancing donor satisfaction.
Responsibilities
- Serves as acting leader in the absence of the Center Manager as assigned.
- Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervisor donor flow.
- Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts.
- Creates employee schedules to accommodate donor cycles.
- Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center.
- Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
- Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
- Monitors donor flow and proactively address delays or service issues to ensure an exceptional donor experience.
- Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
- Attends all required training sessions, staff meetings, etc.
- Maintains active communication with other service areas to ensure accurate documentation and quality.
- Reports all unsafe situations or conditions to area lead, supervisor or manager.
- Submits timely and accurate reports as required by the Center Manager.
Requirements
- High school diploma or GED
- Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
- CPR Certified
- Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
- Exceptional customer service skills.
- Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual skills.
- Ability to understand, explain, and follow SOP’s and protocols.
- Ability to work flexible scheduling to meet business needs.
- Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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