Account Manager at Infobip responsible for growing, retaining, and ensuring success of Tier 1 customers. Focusing on customer advocacy and internal coordination for performance metrics and optimal satisfaction.
About the role
- Associate Account Manager at Perforce growing revenue by selling licenses and cross-selling products. Building relationships and ensuring customer satisfaction in a global tech company.
Responsibilities
- Proactively identify opportunities to sell additional licenses and cross-sell complementary products to existing customers.
- Work closely with customers to understand their evolving needs and align our solutions to their business goals.
- Build and maintain strong relationships with key stakeholders, including technical owners, practical owners, economic decision-makers, and procurement contacts within accounts.
- Serve as the primary point of contact, fostering trust and ensuring open communication.
- Conduct business reviews with customers 6–9 months prior to their renewal to assess their current usage and identify any adjustments needed in licenses or product mix.
- Proactively identify potential retention risks and collaborate internally to mitigate them.
- Validate and communicate the value of our products to customers, ensuring they achieve the expected outcomes and ROI.
- Gather and share customer success stories and feedback to showcase the impact of our solutions.
- Create and deliver accurate quotes and contracts tailored to customer needs.
- Drive contract negotiations and close deals efficiently to achieve sales targets.
- Work cross-functionally with internal teams (e.g., Customer Success, Product, Support, and Finance) to address customer needs and ensure a seamless experience.
- Advocate for customer feedback internally to drive continuous improvement in products and services.
- Uphold our commitment to "delighting every customer" by going above and beyond to exceed expectations.
Requirements
- Proven experience in account management, customer success, or a related role, with a focus on sales and retention.
- Strong understanding of the sales cycle, including quoting, contracting, and closing business.
- Excellent interpersonal and relationship-building skills, with the ability to navigate complex organizational structures.
- Exceptional communication and presentation skills, both verbal and written.
- Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges.
- Ability to work collaboratively with cross-functional teams in a fast-paced environment.
- Demonstrated ability to take the initiative and work in a self-directed manner.
- Ability to thrive in a changing environment. Comfortable with ambiguity and rapidly evolving domain.
- Ability to quickly learn and understand new technologies and software products
Benefits
- medical
- dental
- vision
- retirement benefits
- life insurance
- wellness programs
- total time off
- other employee perks
Job title
Job type
Experience level
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Degree requirement
Location requirements
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