Vice President of Merchandising Operations at Uline overseeing product strategy and team development for customer - driven merchandising initiatives. Experienced leader enhancing customer experiences in a Fortune 500 environment.
About the role
- Universal Banker Operations Specialist Supervisor managing the teller line operations at Peoples Bank. Responsible for coaching and developing tellers while ensuring branch operational standards in Ohio.
Responsibilities
- Manage the day-to-day operations of the branch teller line
- Duties include branch teller line scheduling to ensure proper coverage, meeting referral goals, and overseeing of operational standards
- Tasked to be the branch point person for audit preparation based on Standard Operating Procedures
- Responsible for ensuring the entire branch team is following procedures, and educates the team on any updated or changes in policies and procedures
- This position will work with the manager to ensure that the branch will successfully pass any and all audits
- Will be responsible for providing coaching to assist in the development of the teller line team and others to be better
- Monitor performance and report to management
- Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals
- Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult
- Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability
- Will be responsible for processing complex multi-step teller transactions
Requirements
- High School Diploma or GED
- 1+ years related work experience in customer service
- Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail
- Trustworthy and confidential behavior is essential in this role
- Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel) with common understanding of computer hardware and software (keyboard, mouse, icon identification, etc)
- Excellent verbal and written communication skills
- Positive and professional attitude
- Ability to address and coach co-workers to be better
- Client focused
- Proven Team Player
- Daily flexible and reliable transportation
Benefits
- 401(k) retirement plan with an employer match
- employee stock purchase plan
- various education assistance programs such as student loan and tuition paydown/reimbursement
- paid vacation and holidays
- much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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