Hybrid Vice President, Client Operations Manager

at BNY

• Job title: Vice President, Client Operations Manager
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: PMP
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• Vice President managing daily activities of Trust Associate Representatives at BNY. Collaborates on issues and drives strategic initiatives in Corporate Trust Operations.

Responsibilities

• The Lead Manager reports to the Group Manager and manages the daily activities of assigned Trust Associate Representatives, ensuring that activities are conducted in accordance with the Firm and Corporate Trust policies and procedures and preferred practices.
• He/she constantly ensures that risks are being identified and actively managed.
• He/she will collaborate with Lead Managers in other locations to identify and resolve issues while serving as a high-level escalation point for complex situations and ensuring that they are brought to a successful resolution.
• The Lead Manager will quickly address and resolve problems, possess strong decision-making and organizational skills, and will communicate effectively with internal shared service partners and with internal and external clients.
• The Lead Manager will also actively assist the Group Manager with developing and driving new strategic plan initiatives.
• Hire, coach and provide professional guidance to team members, establish and evaluate performance/development goals/conduct PMP reviews and work to attract and retain talent within the group. Ensure that the team has the appropriate training to perform well and exceed in their role.
• Continuous dialogue and open communication with Client Service teams.
• Oversight of training and development plans for all assigned employees.
• Manage Staff Resourcing based on business requirements ensure adequate cover in place to meeting deliverables timely & accurately.
• Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution.
• Partner with Global Groups to identify and streamline business operations. Support the efforts to enhance controls by standardizing relevant business processes and consistently managing/monitoring those activities to ensure quality and accuracy. Support key business programs, including business and process improvements which drive greater operational efficiencies and superior client service.
• Serve as an escalation point and communicate effectively with other internal shared services and clients. This role sets the directions and tones for the operational service administration elements of our business.
• Build and lead effective relationships with offshore operational support teams to help ensure client service excellence. Track and measure performance of key support teams through analysing and interpreting key MIS/KPI data. Partner with these groups to ensure continuous process improvements are being achieved.
• To proactively monitor and manage the activities performed within our business partners. To hold regular meetings and escalate any concerns. To monitor and control SLAs, quality indicators, and give regular feedback to Group Manager.

Requirements

• Minimum 5 years Corporate Trust or related financial markets/securities industry experience.
• Experience in Loans (syndicated, bi-lateral, real estate) very desirable.
• Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
• Excellent leadership skills, ability to lead dynamic team.
• Ability to quickly address issues – strong decision making.
• Strong Financial Services Technical Skills.
• Effective interpersonal, oral and written communication skills.
• Excellent analytical, organizational and time management skills with the ability to meet tight deadlines.
• Proficiency in using Microsoft packages particularly Excel.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.