Operations Project Consultant responsible for managing medium to large projects at Bank of America. Driving change and improvement in the payments sector with expert consulting and risk management.
About the role
- Manager overseeing internal operations for Bank of America’s Enterprise Transaction Services. Identifying complex problems and implementing new processes to ensure operational efficiency and compliance.
Responsibilities
- This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations.
- Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow.
- Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.
- Building strong partnerships and collaborating effectively with ETS Lines of Business and key other key partners.
- Work closely with subject matter experts and business partners to analyze the needs for quality assurance controls to their front-line processes, including the correct alignment of testing to Single Process Inventory metric alignment.
- Deliver key messages to audiences at multiple levels across the organization ensuring communications are impactful, insightful, timely, error free, and concise.
- Oversee the ETS portfolio of Enterprise Independent Testing (EIT) to assist with any needs that the front-line leaders have with their portfolio.
Requirements
- Minimum 3 years Quality Testing, Risk, and/or Process Design experience
- Minimum 1 year in a managerial role
- Prior change management experience
- Well-organized and able to manage competing priorities and deadlines
- Strong communication, time management and organizational skills
- Ability to manage complex project(s) simultaneously in a fast-paced, matrixed environment with strong attention to detail and accuracy
- Strong problem-solving skills, excellent analytical and presentation skills; ability to synthesize complex data into actionable presentations / reports and communicate technical concepts to non-technical clients
- Self-motivation, self-direction skills and the ability to manage multiple priorities without sacrificing quality or timelines
- Advanced active listening skills, influencing and facilitation skills
- High level of credibility with executives, various line managers and business partners; demonstrated ability to influence, negotiate, and drive to results
- Proficient in Microsoft Office Applications (especially PowerPoint, Word and Excel)
- Demonstrated PowerPoint presentation skills and ability to target messaging to different audiences
- Excellent decision-making skills with an assertive and proactive communication style
- Enthusiastic, energetic, determined and positive – especially under pressure
- Ability to handle delivery and execution while doing analysis/assessment of solutions to drive business outcomes
- Critical thinker and risk minded
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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