Hybrid Trade Sales Consultant III

at Pella Windows & Doors of North Carolina and Southwest Virginia

• Job title: Trade Sales Consultant III
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Detroit, United States

About the role

• Trade Sales Consultant building the Pella brand within the trade industry. Achieving sales goals, developing customer relationships, and providing exceptional service.

Responsibilities

• Achieving individual sales and customer satisfaction goals and objectives.
• Networking, lead and referral generation.
• Actively represent Pella at company sponsored events, professional group’s invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows.
• Generating sales by acquiring new customers while building loyalty within existing customer relationships.
• Responding to client concerns and applies independent decision making while striving for first-time resolution on all client problems/issues.
• Maintaining exceptional level of expertise of products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
• Striving to build strong customer relationships by engaging in a consultative sales approach to recommend the products, total solutions and consistent follow up that satisfy the needs of the customer.
• Ensuring quotes and orders are accurate following company sales procedure.
• Educating customers on manufacturer installation guidelines and measuring of openings to ensure accuracy of product ordering and applications.
• Leveraging other Pella team members/departments to assist with specific product requirements.
• Thanking clients and encourage a continuing relationship by acting as their central point of contact.
• Understanding of and adherence to the Trade Selling Process in all aspects of sales related interactions.
• Collaborating with the Operations teams to ensure successful after sale service requirements and installations.
• Interacting with Account Receivable department to address any potential billing/payment issues of customer.
• Strong CRM systems tools capabilities leveraged to managed all customer interactions and proactively communicate to customers.
• Occasionally working variable, non-traditional hours and making themselves available for customers during evenings and weekends.

Requirements

• Bachelor’s degree (B. A.) from four year college or university; or 5 or more years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements.
• Ability to manage multiple-tasks in an environment of constant interruptions and be able to prioritize responsibilities.
• Ability to read and analyze documents related to contracts and work documents.
• Ability to write reports and business correspondence.
• Ability to verbally present information and respond to questions from customers, managers, and the general public.
• Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.
• Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.
• The vast majority of travel will be local. Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.

Benefits

• Competitive base salary plus uncapped commission
• Monthly bonus opportunities
• Milage reimbursement
• 401k plus 4% company match
• Medical, dental, and vision plan
• Health savings and flex spending plans
• Company paid life insurance
• Company paid short/long term disability insurance
• Employee Assistance Program
• Tuition reimbursement
• Professional development/growth opportunities
• Home office and build your own schedule