About the role

  • Inside Sales Representative at Heartland Business Systems introducing product offerings and managing client relationships. Focused on sales support and client service while ensuring the delivery of products/services.

Responsibilities

  • Quote and process orders for high end solutions, including phone systems, network and servers, virtualization, etc.
  • Work closely with our vendors/manufactures to negotiate discounts and proper pricing, as required.
  • Manage all aspects of the sales, service and support cycles from beginning to end to ensure all quoted products and services are delivered and installed as expected.
  • Partner with internal resource for scheduling of services and product delivery.
  • Achieve individual sales goal determined by account load and line of business.
  • Reach expected monthly sales goals of assigned sales team.
  • Gathers information from clients and partners, to plan and schedule client meetings and other events, and assists with the coordination of client projects.
  • Act as the liaison between Accounting and the Solutions Consultants for collection issues, order questions, service block follow-up, missing signatures, and any other problem situation.
  • Escalate ongoing or urgent issues to the Solutions Consultant for resolution, as needed.
  • Collect and process paperwork from customers to include credit applications, signed standard terms, labor blocks, etc.
  • Understand solutions currently utilized by customers to identify new opportunities and communicate these to the appropriate solutions consultant.
  • Handle basic issues and problems and refers more complex issues to higher-level staff.
  • Provide innovative ideas on sales support process improvements.
  • Collaborate with other ISR’s to build a team atmosphere.
  • Develop positive relationships with colleagues in the Sales, Finance and Engineer/Service organizations.
  • Perform other duties, as assigned.

Requirements

  • Bachelor’s Degree or 4+ years proven experience in an Sales or Administrative Support role
  • High level of attention to detail, an aptitude to learn, the ability to effectively multitask and manage multiple projects
  • Must be proficient using a computer and working with Microsoft Office software
  • 2+ years prior Sales or Inside Sales experience preferred
  • 2+ years’ experience in the IT industry preferred
  • Completed Cisco or Microsoft certifications or exams preferred

Benefits

  • Equal Opportunity Employer - Including Disabled and Veterans

Job title

Inside Sales Representative

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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