Customer Care Specialist supporting Spanish market at bsport, providing exceptional support through Intercom and email. Collaborating with teams to enhance customer experience and resolving inquiries professionally.
About the role
- Providing efficient Level 2 remote support to maintain IT services for clients at Corsica. Resolving complex issues with strong technical knowledge and communication skills.
Responsibilities
- Receive, categorize, and triage incidents and requests.
- Troubleshoot and resolve advanced incidents to restore service quickly.
- Implement low-risk, standard changes requested by end users.
- Follow documented standard operating procedures and knowledge articles.
- Collaborate with the team and escalate issues to management when needed.
- Maintain technical proficiency through ongoing learning.
- Maintain accurate ticket notes, documentation, and knowledge base updates.
Requirements
- Must have at least a high school diploma or GED.
- 3-5 years of Service Desk experience; MSP experience is a plus
- Must have at least 2 certifications from vendors such as Apple, CompTIA, or Microsoft.
- Must have intermediate experience with System hardware, software, and operating systems
- Must have intermediate experience with Active Directory and Group Policy administration
- Must have basic experience with Cloud solutions such as Office 365 and Google Apps
- Must have basic experience with Networking concepts such as TCP/IP, DNS, and DHCP
- Must have basic experience with Switches, firewalls, and advanced infrastructure
- Experience with Cloud-based data-centers such as Azure and AWS is a plus but not required.
- Experience with Server applications such as SQL Server and RDS is a plus but not required.
- Experience with Voice technologies and phone systems is a plus but not required.
Benefits
- Corsica provides 24x7x365 coverage
- A one-hour lunch break is provided.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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