Channel Support Representative responsible for order flow process and logistics management at Fluke. Addressing delivery issues, processing quotes, and maintaining customer communication.
About the role
- Customer Support Specialist providing support for Estonian customers through live chat and email. Collaborating with teams to enhance customer experience with detailed problem-solving.
Responsibilities
- Helping customers via live chat and email while providing friendly and accurate support
- Solving and following up on customer queries while collaborating with other teams
- Sharing insights from customer interactions to improve the overall customer journey
- Following and applying internal routines and quality standards
- Taking ownership of issues and finding efficient solutions
- Translating texts for the website and newsletters
- Monitoring daily and weekly reports and taking action if necessary
- Supporting other teams and helping mentor or train new team members
- Working 8–10 hour rotating shifts between 08:00 and 00:00
Requirements
- Confident communicating in Estonian and English
- Positive, customer-focused attitude
- Comfortable working with computers and troubleshooting issues
- Detail-oriented and well-organized
- Problem-solver who can multitask effectively
- Flexible and adaptable during busy periods
Benefits
- 28 days of vacation with the option to use your balance on business days only
- Monthly sports/health compensation
- Full sick leave coverage for the first 8 days
- In-house gym
- Chill games room to unwind
- Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities
- Complimentary fruits and beverages
- Free parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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