Customer Care Specialist supporting Spanish market at bsport, providing exceptional support through Intercom and email. Collaborating with teams to enhance customer experience and resolving inquiries professionally.
About the role
- Customer Service Representative at Hamilton Health Center serving as the primary contact for patient access. Scheduling appointments, verifying information, and maintaining high accuracy in patient data management.
Responsibilities
- Schedule all outgoing/incoming phone appointments using specific protocols for each department/provider with a high degree of accuracy.
- Conduct cancellations of providers’ schedules and the rescheduling of their patients.
- Verify via the telephone all patient information including demographic, insurance and payment balance according to policy.
- Up-date the EMR system with identified changes in patients account of all demographic information including correct spelling of names, etc.
- Direct calls from PBX overflow with a high degree of accuracy.
- Educate caller if there is a direct number they could use it the next time they call.
- Assist all callers as needed and transfer accordingly in a friendly informative manner.
- Participate in special projects and other duties such as attending in-house meetings as assigned.
- Maintain a high level of accuracy, professionalism, and productivity in a fast-paced call center environment.
Requirements
- High School Diploma or GED required.
- Minimum of one (1) year of experience in a customer service, call center, or healthcare-related role preferred.
- Strong verbal communication and active listening skills.
- Detail-oriented with the ability to work accurately in a high-volume environment.
- Basic computer proficiency and data entry skills.
- Ability to manage competing priorities professionally and courteously.
- Experience in a centralized scheduling, call center, or patient access role preferred.
- Knowledge of electronic medical records (EMR) or practice management systems preferred.
- Bilingual skills (Spanish preferred).
Benefits
- Generous Paid Time Off
- Birthday Holiday plus seven (7) paid holidays
- Medical, Dental, and Vision coverage
- Company-paid life insurance
- Retirement plan with company match
- Employee Assistance Program (EAP)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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