We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best.
Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice.
You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music.
TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training.
TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes.
MakeMusic develops software to transform how music is composed, taught, learned and performed.
Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music.
Peaksware has been featured in BuiltInColorado’s Top 100 Companies list since 2017 and our brands have been recognized in Outside Magazine’s “Best Places to Work” multiple years in a row.
Peaksware has also been honored as a part of Mogul’s “Top 1,000 Companies for Millenial Women Worldwide”.
We are proud of our company culture and of consistently being recognized, both locally and nationally, as a top workplace.
We would love to have you join our ever-growing team!

Peaksware Holdings, LLC

Browse and apply for open jobs at Peaksware Holdings, LLC.

product-marketing

Peaksware Holdings, LLC is a company dedicated to helping individuals improve their athletic and musical pursuits through specialized software brands. The company offers tools and programs designed to enhance training and performance for athletes, as well as platforms for composing, teaching, and learning music. Peaksware connects passionate communities of users and creators, encouraging collaboration and skill development. Notable brands under Peaksware include TrainingPeaks, which focuses on endurance training software, TrainHeroic for strength and conditioning, MakeMusic for music composition, and Alfred Music for educational music materials. Through deliberate practice methodologies, Peaksware aims to elevate performance in sports and music, supporting enthusiasts in achieving their goals.

We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice.

You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music. 

Peaksware has been featured in BuiltInColorado’s Top 100 Companies list since 2017 and our brands have been recognized in Outside Magazine’s “Best Places to Work” multiple years in a row. Peaksware has also been honored as a part of Mogul’s “Top 1,000 Companies for Millenial Women Worldwide”. We are proud of our company culture and of consistently being recognized, both locally and nationally, as a top workplace.

We would love to have you join our ever-growing team!

• Use creativity and copywriting expertise to develop compelling campaign content and messaging for all stages of the marketing and sales funnel
• Lead and manage creation of product content, including assets for marketing websites and digital advertising
• Review and direct designs for marketing collateral related to relevant campaigns
• Support the Sales, and Customer Success teams with specific pieces of content as necessary
• Develops product positioning and messaging that differentiates our products in the global market
• Translate complex technical processes into simple and consistent marketing concepts for diverse audiences
• Strategically contribute to the development of go-to-market strategy and planning
• Collaborate with Product, Production, and Editorial to launch and bring new products and features to market
• Understand the competitive landscape and be an expert on our competition
• Plan the launch of new campaigns and releases and manage the cross-functional implementation of the plan
• Analyze and utilize data to help inform campaign decisions and improve acquisition, engagement, retention, and conversion

Product Marketing Manager

Product Marketing Manager at Alfred Music engages in strategic marketing initiatives. Collaborates across teams to enhance product visibility and execution of marketing campaigns.

customer-support

• Receive inbound emails, and/or chats from customers to answer questions and resolve technical issues for our products and accurately record customer interactions within the ZenDesk environment.
• Support processing refunds and answering accounting-related questions using internal platforms, including, but not limited to, Zuora’s Braintree and UserVoice.
• Contribute to the knowledge base by creating and maintaining articles that effectively resolve customer questions and technical issues.
• Engage the customer to suggest the use of additional products when applicable.
• Collaborate cross-functionally within the team and across departments to achieve customer satisfaction goals.
• Influence the customer experience by providing feedback on the voice of the customer.
• Encourage and assist in the adoption of the ecosystem of products and features where appropriate.
• Partner with Marketing, Sales, Product, UX, and Engineering to provide exceptional service for customers.
• Submit and manage product issues and bugs to Product and/or Engineering as appropriate.
• Contribute to our customer-first approach by being open to assisting clients outside of regular business hours, which may include working occasional evenings and weekends.
• Assist in editing and updating technical and FAQ documentation.

Customer Support Representative

Customer Support Representative delivering exceptional service and resolving inquiries for clients at TrainingPeaks. Collaborating with various departments to enhance customer satisfaction and retention.

account-manager

• Leverage proactive outreach and Customer Success playbooks to develop and maintain relationships with existing customers to drive renewal and expansion opportunities.
• Collaborate with management and cross-functional teams on efforts to forecast and identify growth opportunities within your territory.
• Respond to inbound communications in a timely fashion and, in coordination with the Implementation and Support team, provide training and support when needed to assigned accounts.
• Anticipate consumer needs and behavior and attempt to defuse difficult situations by staying on top of accounts and serving as the main point of contact for clients.
• Grow assigned book of business by proactively servicing customers' needs, using data and critical thinking to identify opportunities for deeper and broader adoption of products.
• Meet or exceed a quota of renewals and expansions.
• Maintain accurate client records, keeping track of changes such as point of contact, contract updates, activities, notes, and renewals in Zendesk Sell.
• Negotiate contracts and pricing with current customers as part of the expansion motion and provide updated information about new or improved products to make upsells.
• Monitor client accounts, listen to customer feedback, and ensure customer satisfaction, acting as a representative of the customer internally.
• In coordination with Implementation and Support, conduct demos of the product to illustrate solutions and drive retention and expansion.
• Collaborate among direct team members and across the brand to contribute to a Community of Best Practices and execute on large scale campaigns as directed by the Senior Manager, Customer Success.
• Report to the Senior Manager, Customer Success and work closely with the Account Management, Implementation, and Support teams.

Customer Success Account Manager

Account Manager at TrainingPeaks driving renewals and upsells for fitness SaaS customers. Manages accounts, conducts demos, and coordinates with implementation and support teams.

vice-president

• Build and execute the revenue strategy to accelerate new customer acquisition, expand existing relationships, and maximize retention across B2B and B2B2C SaaS businesses.
• Inspire, mentor, and scale high-performing Sales, Account Management, Customer Success, Customer Support, and Coach Match teams, creating alignment and accountability across the full customer lifecycle.
• Forecast accurately, establish KPIs, and track performance against goals — while refining sales processes, optimizing onboarding, or improving customer support workflows as needed.
• Oversee the full lifecycle from initial sale through implementation, onboarding, adoption, engagement, and renewal — ensuring every interaction creates value for coaches, athletes, and partners.
• Partner with Account Management to unlock upsell and cross-sell opportunities, deepen retention, and grow lifetime value.
• Partner closely with Product, Marketing, and Engineering to deliver market insights, shape GTM strategy, and ensure product-market fit.
• Leverage tools, data, and AI-powered solutions to increase efficiency, improve team performance, and scale revenue operations.

Vice President, Revenue

VP Revenue responsible for growth, unifying Sales, Success, and Support at TrainingPeaks and TrainHeroic.

We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice. You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music. Peaksware has been featured in BuiltInColorado’s Top 100 Companies list since 2017 and our brands have been recognized in Outside Magazine’s “Best Places to Work” multiple years in a row. Peaksware has also been honored as a part of Mogul’s “Top 1,000 Companies for Millenial Women Worldwide”. We are proud of our company culture and of consistently being recognized, both locally and nationally, as a top workplace. We would love to have you join our ever-growing team!

Peaksware Holdings, LLC

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