Onsite Customer Service Executive

Posted 7 hours ago

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About the role

  • Customer Service Executive at HKT handling inquiries via multiple channels for customer satisfaction. Assisting users of digital platforms and adhering to service protocols in Hong Kong.

Responsibilities

  • 通過多種渠道 ( 電話、電子郵件、實時聊天)以及時的方式解答一般查詢和投訴,提升客戶的整體滿意度
  • 為電子平台及手機 APP 用戶提供協助及指導
  • 遵守所有監控和服務規定,確保熱線運作順暢

Requirements

  • 中五或以上程度
  • 歡迎應屆畢業生申請
  • 良好的粵語、基本英語和普通話
  • 懂得中英文輸入法

Benefits

  • 14 天有薪年假
  • 生日假
  • 員工介紹獎金
  • 完善在職培訓
  • 免費醫療福利包括門診及住院保障
  • 電訊及其他産品員工折扣優惠

Job title

Customer Service Executive

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

OnsiteHong Kong

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