Product Manager at Abbott responsible for enhancing customer experience within the healthcare sector. Overseeing AI - driven call center solutions and collaborating with cross - functional teams.
About the role
- Customer Support Representative for Homebase assisting small businesses with their needs via chat, email, and phone. Providing solutions with a customer-first approach in a hybrid work environment.
Responsibilities
- Support customers via live chat, email, and phone, delivering a thoughtful, solution-oriented experience
- Understand customer needs and guide them toward the right Homebase features or plans
- Educate customers on product functionality and best practices to drive successful onboarding
- Handle a high volume of daily interactions while meeting performance metrics (efficiency, CSAT, call time, sales outcomes)
- Use AI-enabled tools to assist with issue resolution, documentation, and productivity
- Accurately document customer interactions and outcomes in internal systems
- Stay current on Homebase product updates and process changes
- Participate in team meetings, training sessions, and knowledge sharing
- Take ownership of your results, learning from feedback, and continuously improve
Requirements
- 1–3 years of customer service, support, sales, or call-center experience (SaaS experience is a plus, not required)
- Payroll, time tracking, or financial software experience is a plus
- Strong written and verbal communication skills
- Comfort navigating web and mobile applications
- Ability to manage time, stay organized, and adapt in a queue-based environment
- Willingness to learn and use AI tools as part of daily workflows
- A growth mindset, curiosity, and a strong sense of accountability
Benefits
- 💰 Ownership & Financial Security: Stock options + 401(k) with 4% match
- 🏥 Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options
- ⏰ Flexible Time: 20 days PTO (hourly) + company holidays
- 👶 Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)
- 🛡️ Protection Plans: Life insurance + short/long-term disability coverage
- 🌟 Work Your Way: Work From Anywhere Month + meeting-free weeks yearly
- 🍽️ Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days
- 💼 Our Hybrid Rhythm: We believe collaboration drives impact. That’s why Monday-Thursday are our required in-office days— a time to move faster as a team, build deeper connections, make better decisions, and build together.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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