Customer Service Representative managing customer inquiries, offers, and claims in Hamburg. Engaging with customers and supporting sales operations through ERP and CRM systems.
About the role
- Customer Service Representative supporting B2B customers in fintech company via phone, email, and live chat. Ensuring effective communication and resolution of customer inquiries and issues.
Responsibilities
- Supporting PayU **B2B customers **via **phone, email, live chat,**
- **Managing customer databases** in the operating system,
- **Verification and identification** of contacting customers and substantive recognition of the reported problem,
- **Recording and forwarding requests** to other operational departments,
- **Communicate **with other company teams to effectively and comprehensively resolve issues raised by customers.
Requirements
- **Education **- minimum secondary education
- **English and Romanian **language - minimum B2 level, both in speech and writing
- Ability to formulate thoughts clearly in written form
- Good working knowledge of the **Office package*** (Word, Excel, Power Point)*
- Minimum **six months of experience** in Customer Support.
Benefits
- Work in an **international **organization operating in a rapidly changing industry
- **Full-time** employment under a **contract **of employment
- Series of **training**
- **Friendly work atmosphere **in a young cooperation-driven team
- Quarterly **bonus.**
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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