Customer Service Officer managing day - to - day queries and order processing for a global leader in thread manufacturing. Aiming for high - quality service and customer satisfaction in Sri Lanka.
About the role
- Customer Care Representative processing incoming parts calls and maintaining inventory for Crown Equipment Corporation. Developing relationships with customers and vendors in the lift truck industry.
Responsibilities
- Answer and process incoming parts calls from customers and service technicians.
- Pull orders, receive and put up stock.
- Order parts and develop relationships with Crown factory and outside vendors.
- Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
- Maintain direct contact with current and prospective customers.
- Prepare customer quotes.
- Process paperwork.
- Inventory control to include cycle counts of stockroom, vans and customer consignments.
Requirements
- High school diploma or equivalent
- Valid driver's license and good driving record
- Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
- Parts or inventory control experience and lift truck industry experience preferred
- Ability to work in a team environment
Benefits
- Competitive Wages.
- Health/Dental/Vision/Prescription Drug Plan with a company contribution to each.
- Health Savings Accounts and Flexible Spending Accounts.
- 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.
- Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings.
- Paid Parental Leave
- 9 Paid Holidays.
- Paid Vacation accrued at a rate based on length of service and position.
- Paid Sick Leave.
- Birthday Pay for Non-Exempt employees.
- Tuition Reimbursement up to $5,250 per calendar year.
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