Operations Analyst role at Sellpy focusing on data analysis to enhance warehouse operations efficiency across Europe. Collaborating with COO and operations management for actionable insights and operational plans.
About the role
- Customer Operations Associate at a FinTech startup in Berlin. Supporting German customers and improving operational processes within the team.
Responsibilities
- Act as the main operational contact for our German customers.
- Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs.
- Approach complex situations with curiosity and structure, identifying root causes and assessing potential risks.
- Work closely with Compliance, Product, Risk, and other Operations teams to resolve cases efficiently.
- Learn how robust processes, clean data, and operational excellence improve customer experience and contribute ideas to enhance operations.
Requirements
- Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field, or comparable practical experience
- Native-level German (C2) and strong English skills (minimum C1)
- Dutch language skills are a strong plus
- Strong interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset and willingness to take ownership
- Resilient and comfortable working in a fast-paced environment.
Benefits
- Top-of-market compensation package, including equity.
- 20 days “work from abroad”
- 600 EUR/GBP Learning & Development budget
- Other local benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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