About the role

  • Customer Operations Analyst supporting German customers in Berlin at a fast-growing FinTech. Developing product understanding, solving problems, and collaborating across teams for operational excellence.

Responsibilities

  • Support Customers: Act as a key operational contact for our German customers.
  • Understand the Product Deeply: Develop a deep understanding of our FinTech product.
  • Solve Complex Problems: Think beyond scripts and connect different pieces of information.
  • Collaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues.
  • Improve Processes: Get hands-on with our tools and systems, contributing ideas to enhance customer experience.

Requirements

  • A Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience
  • Native-level German (C2) and strong English skills (min. C1)
  • Dutch language skills are a strong plus
  • A strong interest in FinTech, financial processes, or operational excellence
  • A proactive, hands-on mindset and willingness to take ownership
  • Resilient and comfortable in a fast-paced environment.

Benefits

  • 20 days “work from abroad”
  • 600EUR/GBP Learning & Development Budget
  • Top-of-market compensation package, including equity.
  • Vibrant offices with weekly breakfasts and Friday demos.

Job title

Customer Operations Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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