Operations Associate II coordinating warehouse duties at adidas. Performing essential administrative tasks and working safely under general supervision.
About the role
- Director of SMB Servicing Operations at PayPal enhancing customer experience and driving satisfaction across North America. Leading a team to implement AI and service-to-sales strategies for operational improvement.
Responsibilities
- Drive strategies to enhance customer experience, satisfaction, and loyalty
- Manage a team of customer service representatives
- Set and monitor performance goals for the team
- Collaborate with cross-functional teams to enhance the customer journey
- Establish strong relationships with stakeholders
- Implement improvements based on customer feedback
Requirements
- 10+ years relevant experience
- Bachelor’s degree OR any equivalent combination of education and experience
- Experience leading frontline call center teams
- Strong understanding of AI and automation in service operations
- Proven ability to execute service-to-sales strategies
- Excellent cross-functional leadership and executive communication skills
- Strong analytical background for decision-making
Benefits
- medical
- dental
- vision
- life and disability insurance
- parental and family leave
- 401(k) savings plan
- paid time off
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Operations Associate II overseeing logistics and administrative tasks in warehouse operations. Responsible for maintaining quality and projected volume goals through various warehouse duties.
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