Operations Training and Development Associate focusing on agent training and customer service standards. Collaborating with leadership to enhance new hire experience and maintain training materials.
About the role
- VP of IT Operations driving ecommerce growth using advanced technology at Pattern. Leading IT strategy, cybersecurity compliance, and operational excellence for a fast-growing company.
Responsibilities
- Own the end-to-end IT operations strategy, encompassing service desk, systems engineering, network administration, and global facilities technology teams.
- Drive aggressive IT cost management and budget optimization through expert vendor negotiations and contract lifecycle management.
- Direct high-impact facilities technology initiatives, including physical security systems, AV/collaboration infrastructure, and corporate office build-outs.
- Partner closely with cybersecurity leadership to enforce identity management, compliance, and incident response planning across the enterprise.
- Collaborate with executive leadership in HR, Finance, and Operations to align all technology initiatives with core business objectives.
- Oversee the global IT procurement and asset lifecycle management programs to ensure hardware efficiency at scale.
Requirements
- 10+ years of progressive IT leadership experience, featuring a "Data Fanatic" approach to managing IT budgets and identifying financial waste.
- A proven track record of managing multi-tiered, global IT teams including service desk and network engineering functions.
- Exceptional expertise in vendor management and contract optimization for core SaaS platforms, ITSM tools, and network infrastructure.
- Direct experience overseeing facilities technology, such as access control and physical security systems, during rapid company scaling.
- A "Team of Doers" mentality with a history of building clear career paths and retaining top-tier engineering talent.
- Strong background in enterprise platform administration and the ability to partner effectively on cybersecurity compliance.
Benefits
- Unlimited PTO
- Paid Holidays
- Onsite Fitness Center
- Company Paid Life Insurance
- Casual Dress Code
- Competitive Pay
- Health, Vision, and Dental Insurance
- 401(k) match.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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