Counter Customer Service Representative at Grainger assisting customers with orders and providing exceptional service. Engaging with customers to ensure satisfaction and support for WFS marketing initiatives.
About the role
- Hiring Slovak speakers for vibrant customer service roles in Sofia, Bulgaria. Engaging with clients and enhancing their experience in a multicultural environment.
Responsibilities
- Provide exemplary customer service support to Slovak-speaking clients through various communication channels.
- Address customer inquiries promptly, resolving issues and ensuring a positive experience.
- Maintain a friendly and professional demeanor in all customer interactions.
- Accurately document customer interactions in the company’s CRM system.
- Collaborate with fellow team members to meet service targets and enhance customer satisfaction.
- Participate in ongoing training to stay updated on products and service techniques.
Requirements
- Fluency in Slovak (spoken and written) is essential.
- Strong communication skills with a focus on customer satisfaction.
- Previous experience in customer service or related fields is preferred.
- Able to work effectively in a fast-paced, multicultural environment.
- Excellent problem-solving abilities and attention to detail.
- Comfortable with technology and eager to learn new software.
- **Willingness to relocate to Sofia and embrace a new cultural experience.**
- **In possession of EU passport.**
Benefits
- Private Health Insurance
- Training & Career Development
- Additional Performance Bonuses
- 150 euros towards your flight
- Active account manager regarding relocation
- Indefinite contract
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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