Customer Support Representative responding to customer inquiries at ePayPolicy. Troubleshooting issues via multiple channels while assisting onboarding and knowledge base creation.
About the role
- Sales Support Specialist enhancing customer relations for Turkey. Responsible for order handling and serving as intermediary between customers and sales management teams.
Responsibilities
- Contribute to service excellence and enhance customer relations
- Support the Sales in a Country/Region with order handling, fulfillment/invoicing-payments and ensure compliancy related to customer/distributor relations
- New account onboarding
- Contribute to account plans/distributor agreements
- Support management with forecasting
- Invoicing
- Service Enhancement
- Customer Relation Management Handling
- Delivery Complaints Compliancy
- Sales Support Specialist/Coordinator: Responsible for the processes surrounding orders and customers for Turkey
- Being an independent intermediary between the ASMs, customers (dealers) and the order processing, logistics and finance departments
- Keeping the forecast up to date via SKEP and assist with sales reporting and forecasting
- Preparing and updating the price lists
- Maintaining close contact with our customers, also debtor management; monitoring overdue payments and reminding customers
- Taking care of the registration and handling of complaints
- Ensuring correct archiving and keeping the information in CRM (customer files) up to date
- Provide support to the Area Sales Managers for orders, back orders, etc. and general support to the sales department
- Request support and processing of information from the market and identifying commercial opportunities with customers and proactively advising
- Assist with mailings to customers and follow up by telephone
- Sending marketing and promotional materials when required
- Preparing and elaborating the account plans
- Ensure that conditions and agreements with customers are properly recorded and filed (e.g. Trade Allowance file)
- Daily support Country Manager T&O
Requirements
- 3-5 years experience in international customer services, sales support functions
- School for Business Administration (advanced)
- Fluent English is a must (speaking and writing)
- Good knowledge of MS-office tools, Word, and PowerPoint
- Excellent Excel knowledge and expertise is a must.
Benefits
- ICL is committed to providing reasonable accommodations to applicants with disabilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Customer Support position at WAGNER assisting clients with technical inquiries via phone and email. Collaborating with teams to enhance customer support services.
Customer service representative supporting energy customers in Köln. Engage with customers via phone and email to assist in inquiries and process contract concerns.
Hiring Slovak speakers for vibrant customer service roles in Sofia, Bulgaria. Engaging with clients and enhancing their experience in a multicultural environment.
Join a vibrant customer service team assisting Spanish - speaking clients in Sofia, Bulgaria. Benefit from a relocation package and thrive in a multicultural environment.
Sales Advisor assisting with customer expansion and contract sales. Supporting lead generation and customer relationship management while performing technical documentation reviews.
Team leader coaching and motivating customer service employees at Conduent. Ensuring operational results and fostering a positive environment in a growing organization.
Customer Experience Manager overseeing teams and processes to enhance customer satisfaction at Conduent Netherlands. Driving daily operations and implementing improvement initiatives in the customer service sector.
Projectmanager Customer Service at Conduent Netherlands handling various internal and client - related projects. Focused on improving quality, planning, and seizing sales opportunities.
Freelance evaluator assessing customer experiences for luxury automotive brands. Collaborating on flexible schedules with independent projects on automotive customer experiences.