Sales Support Specialist enhancing customer relations for Turkey. Responsible for order handling and serving as intermediary between customers and sales management teams.
MA
Hybrid Technical Customer Support Specialist
Posted 1 hour ago
About the role
- Technical Customer Support position at WAGNER assisting clients with technical inquiries via phone and email. Collaborating with teams to enhance customer support services.
Responsibilities
- Respond to customer inquiries and complaints via telephone, Microsoft Teams and email
- Monitor open customer requests from creation to resolution
- Support international customers on-site in troubleshooting and resolving faults
- Work closely with colleagues from adjacent departments (e.g., R&D, Repair)
Requirements
- Completed vocational training in electrical engineering (e.g., mechatronics technician, electrician, technician) or equivalent qualification
- Experience in technical customer support or service
- Familiarity with an ERP system
- Fluent in German and English, both written and spoken
- Willingness to travel approximately 10–20%
- Strong customer-service orientation
Benefits
- Personalized onboarding
- Wide range of training and development opportunities
- Bike leasing and EGYM Wellpass
- Corporate Benefits
- Company events
- On-site company restaurant "Josef's"
- Paid time off for certain occasions
- Employee social fund
- Flexible working hours / 1–3 days remote work per week
- 30 days annual leave (full-time = 40 h/week)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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