Customer Service Representative supporting Asia customers for Teledyne Technologies. Responsible for processing orders, customer service requests, and compliance coordination from Tokyo office.
MA
Hybrid Technical Customer Support Specialist
Posted last month
About the role
- Technical Customer Support position at WAGNER assisting clients with technical inquiries via phone and email. Collaborating with teams to enhance customer support services.
Responsibilities
- Respond to customer inquiries and complaints via telephone, Microsoft Teams and email
- Monitor open customer requests from creation to resolution
- Support international customers on-site in troubleshooting and resolving faults
- Work closely with colleagues from adjacent departments (e.g., R&D, Repair)
Requirements
- Completed vocational training in electrical engineering (e.g., mechatronics technician, electrician, technician) or equivalent qualification
- Experience in technical customer support or service
- Familiarity with an ERP system
- Fluent in German and English, both written and spoken
- Willingness to travel approximately 10–20%
- Strong customer-service orientation
Benefits
- Personalized onboarding
- Wide range of training and development opportunities
- Bike leasing and EGYM Wellpass
- Corporate Benefits
- Company events
- On-site company restaurant "Josef's"
- Paid time off for certain occasions
- Employee social fund
- Flexible working hours / 1–3 days remote work per week
- 30 days annual leave (full-time = 40 h/week)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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