Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
About the role
- Customer Support Specialist assisting Part Experts and delivering exceptional customer service at Parts Town. Supports multiple web portals and provides team collaboration while handling inquiries.
Responsibilities
- Assist Part Experts with various customer service issues
- Cover several order web portals
- Create and update survey and escalation cases for web portals
- Sort customer service email queue
- Manage Customer Support team email inbox
- Sort, update, and combine new account lists
- Collaborate with other business units by sorting and sharing reports
- Create and email warranty credits to customers
- Deliver exceptional customer service
Requirements
- Proficient in English (both written and verbal)
- Team player that can also tackle projects independently
- Ability to multi-task while maintaining attention to detail
- Problem-solving skills and data analysis love
- Ability to make decisions in a time-sensitive environment with minimal direction
- Adaptable to satisfy business needs
- Quality, high-speed internet connection at home
Benefits
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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