Business Operations Partner representing the Minister and the Ministry in the field, advising school authorities on governance and legislation. Focusing on strategic planning and regulatory compliance in Alberta's education sector.
About the role
- CX Strategy & Business Operations Intern supporting customer satisfaction initiatives for a market-leading tech scale-up. Collaborating on data-driven decision-making to enhance operational efficiency.
Responsibilities
- Participar en la gestión del rendimiento construyendo y analizando tableros (SQL, Tableau)
- Identificar puntos de fricción en la experiencia del cliente y proponer soluciones concretas (automatización, rediseño de procesos)
- Colaborar estrechamente con los gerentes operativos para asegurar la adopción fluida de nuevas estrategias
- Apoyar y asistir en el despliegue de nuevas herramientas y metodologías de trabajo innovadoras para nuestros equipos internacionales de experiencia del cliente
- Analizar las mejores prácticas en el mercado para asegurar que papernest permanezca a la vanguardia de la innovación en CX
Requirements
- Actualmente matriculado en una Maestría, MBA o Escuela de Negocios, o campo relacionado
- Proficiencia en Excel o Google Sheet es un requisito; tener algún conocimiento de SQL es un (muy gran) plus
- Capacidad para resolver problemas de manera estructurada
- Fluidez en inglés (contexto internacional requerido). Español o francés son un plus
- Mentalidad independiente, proactiva, ingeniosa y sedienta de aprender en un entorno dinámico.
Benefits
- Compensación competitiva para tu prácticas (800€ al mes)
- Desayuno saludable y equilibrado ofrecido cada viernes
- Acceso a varios servicios de socios (restaurantes, centros de bienestar, movilidad)
- Un día de trabajo remoto a la semana
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Business Operations Support Representative performing clerical tasks to support the department in Montreal. Involves answering calls, managing correspondence, and maintaining office supplies.
Business Process Excellence Professional conducting logistics and IT flow analysis for process improvement at CEVA Logistics. Focus on developing studies and strategies for efficient operational processes.
Business Operations & Partnerships Specialist optimizing payment processes and managing strategic partnerships across African markets at Kora. Fostering collaboration with banks and payment providers.
Senior Technology Business Systems Consultant within Wells Fargo's Core Banking Group delivering complex technology solutions. Collaborating with various teams to ensure high quality outcomes across banking platforms.
Director of Business Process Ownership overseeing a team at USAA to improve and sustain business processes. Focusing on risk management and enterprise partnership for continuous process improvement.
Associate Director leading process improvement and operational excellence within Regeneron, a biotechnology leader. This role involves driving strategic initiatives and mentoring teams for enhanced process optimization.
Business Operations Planner at MilkShake Factory analyzing supply chain and finance for operational efficiency. Collaborating across departments to ensure product availability and improve forecasting.
BPM Technical Consultant at Scheer America enhancing client processes and delivering business value through digital transformation and process - led strategies.
Director of Business Operations responsible for operational execution at Smartech AI. Transforming AI strategy into high - performance reality with a focus on standardization and decision frameworks.