Business Process Owner Senior at USAA responsible for strategic customer - specific business processes. Leading performance metrics and continuous improvement efforts in various operational areas.
About the role
- CX Strategy & Business Operations Intern supporting customer satisfaction initiatives for a market-leading tech scale-up. Collaborating on data-driven decision-making to enhance operational efficiency.
Responsibilities
- Participar en la gestión del rendimiento construyendo y analizando tableros (SQL, Tableau)
- Identificar puntos de fricción en la experiencia del cliente y proponer soluciones concretas (automatización, rediseño de procesos)
- Colaborar estrechamente con los gerentes operativos para asegurar la adopción fluida de nuevas estrategias
- Apoyar y asistir en el despliegue de nuevas herramientas y metodologías de trabajo innovadoras para nuestros equipos internacionales de experiencia del cliente
- Analizar las mejores prácticas en el mercado para asegurar que papernest permanezca a la vanguardia de la innovación en CX
Requirements
- Actualmente matriculado en una Maestría, MBA o Escuela de Negocios, o campo relacionado
- Proficiencia en Excel o Google Sheet es un requisito; tener algún conocimiento de SQL es un (muy gran) plus
- Capacidad para resolver problemas de manera estructurada
- Fluidez en inglés (contexto internacional requerido). Español o francés son un plus
- Mentalidad independiente, proactiva, ingeniosa y sedienta de aprender en un entorno dinámico.
Benefits
- Compensación competitiva para tu prácticas (800€ al mes)
- Desayuno saludable y equilibrado ofrecido cada viernes
- Acceso a varios servicios de socios (restaurantes, centros de bienestar, movilidad)
- Un día de trabajo remoto a la semana
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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