Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal - setting.
About the role
- Customer Service Specialist in a leading GPS technology firm. Handling client inquiries and ensuring high-quality service in a hybrid work environment.
Responsibilities
- Serve as the reassuring first point of contact
- Resolve incoming requests
- Handle written inquiries
- Ensure proper follow-up and case/file tracking
Requirements
- Outgoing with a positive, empathetic manner
- Enjoy working as part of a team
- Ability to remain calm under pressure
- Deliver meticulous, detail-oriented service
- Fluent in French and English (spoken and written)
Benefits
- Supportive team culture
- Modern tools and training
- Opportunities for growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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