About the role

Manage and monitor client-requested events, ensuring achievement of the final objective and adherence to legal and operational requirements;
Organize, map, and update relevant information for each client using tools such as spreadsheets and CRM systems;
Monitor the customer journey, identifying opportunities to improve and personalize the service;
Be proactive in seeking solutions, anticipating problems and needs; maintain frequent contact to drive engagement and satisfaction, with a focus on retention and loyalty;
Record and follow up on incidents, compliments, and important topics, consolidating information for management reports and strategic meetings;
Ensure full coverage of the client base through regular, structured contact;
Use KPIs and reports to support decision-making, adjust tactics, and prioritize actions, always with a focus on service excellence.

Requirements

Degree in progress or completed in a related field
Experience in Sales and Customer Experience
Basic to intermediate Microsoft Office skills
Intermediate English is desirable
Experience with CRM systems and preparing reports
Proactive, investigative mindset with a strong focus on problem solving and good interpersonal skills