Assistant Manager at Prospera Credit Union, leading a sales and service team in Surrey. Focused on enhancing customer experience and managing staff in a hybrid work environment.
About the role
- Assistant Manager leading Global Entity Management team at Law Debenture, ensuring client legal compliance across jurisdictions. Responsibilities include team management, client relationships, and quality assurance.
Responsibilities
- Day to day management of a team of coordinators, providing leadership and support
- Planning workload, delegating tasks and setting clear team goals
- Identifying training needs and providing coaching, support and development to team members
- Completing regular quality assurance checks on all team members, and utilising results for continued training and development for individuals, as well as identifying trends for wider department development
- Supporting the coordination of corporate secretarial work across a range of jurisdictions and time zones worldwide, managing core relationships with our clients and our international legal network
- Ensuring clients’ legal entities are compliant with local requirements
- Lead on projects and face-to-face meetings with clients with support from GEMS management team
- Develop and maintain excellent relationships with clients, lawyers, global project managers and other providers of new business
- Act as the Client Relationship Manager (CRM) for a group of compliance clients, serving as the primary point of contact for oversight and escalations
- Provide continuous quality and high standard support for clients
- Carry out regular update calls and service reviews for clients to review progress and ensure that all action points are completed
- Maintaining internal systems (i.e. matter management system, and finance software)
- Ensure SLAs are met, and compliance requirements adhered to
- Focus on client satisfaction, and engage with regular client service review meetings, survey results, and identify areas for continued improvement
- Begin to build strong relationships with stakeholders and service providers to ensure service excellence
- Build relationships with teams across Law Debenture
- Support in key additional areas, including strategic projects, business development, process improvement and other areas important to for the GEMS business
Requirements
- At least 2-3 years’ experience in a similar role, with proven record of high performance and achievement
- Experience of supervising and managing other individuals, including mentoring, line management or other similar experience
- Strong communication, leadership and stakeholder management skills
- Strong skills in compliance, coordination and project management
Benefits
- Competitive salary with performance bonus scheme
- Generous pension contribution
- Full healthcare cover
- Health cash plan
- Life assurance
- Buy/sell annual leave scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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