Senior Account Manager managing high - value accounts for FinQuery's AI - driven accounting automation platform. Responsible for complex negotiations and account expansion strategies.
About the role
- Analista Assistente managing customer complaints related to loyalty programs at Bradesco. Supporting contract management and offering partnerships while ensuring customer satisfaction.
Responsibilities
- The hired person will focus on handling customer complaints related to loyalty programs, especially issues involving points and benefits.
- Main responsibilities include:
- - Receiving, analyzing and addressing customer complaints, acting as a liaison between the bank and partner companies to seek coherent solutions that comply with agreed policies;
- - Managing and monitoring contracts, including renewals, renegotiations and terminations;
- - Reviewing contract drafts and interacting with other internal areas involved in contractual workflows;
- - The role requires attention to detail, strong reading and analytical skills, and an investigative, proactive approach to finding solutions;
- - The hired person will also be responsible for validating, managing and maintaining the Bradesco cards offers and partnerships portal.
Requirements
- Experience with administrative routines and contract management;
- Experience in handling customer complaints or customer case management;
- Ability to read and analyze contractual documents;
- Intermediate Microsoft Office skills, with emphasis on Word (ability to add comments or track changes without altering the main contract text) and Excel (ability to use formulas such as VLOOKUP);
- Curious, proactive and motivated individual with a desire for professional growth;
- Dynamism and flexibility in the face of change;
- Good communication skills, analytical ability and attention to detail;
- Collaborative and solution-oriented profile;
- Bachelor's degree completed or in progress in administrative or related fields.
Benefits
- Profit-Sharing (PLR)
- Meal voucher
- Food allowance
- 13th Food Basket
- Transportation voucher
- Health and Dental Plan
- Basic Life Insurance
- Supplementary Pension Plan
- Extended maternity leave
- Extended paternity leave
- Unibrad (internal program)
- VivaBem (wellness program)
- TotalPass (employee benefits platform)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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