IT Service Delivery Manager responsible for delivering IT services and managing support teams at Castle Trust Bank. Overseeing IT suppliers, ensuring SLAs, and driving service improvements.
About the role
- Service Manager overseeing digital infrastructure and data center performance at Equinix. Ensuring SLA compliance and fostering customer success through effective operations and stakeholder management.
Responsibilities
- サービスに関わるコミュニケーションおよび運用レビュー
- 運用管理
- 顧客対応 & インサイトの提供
- ステークホルダー管理 & ガバナンス
- Issueエスカレーション管理
Requirements
- データセンター運用・インフラサービスへの深い理解
- Customer Success 機能とその役割の理解
- アカウントチームと協働し、サービス管理を顧客/ビジネス目標に合わせた経験
- サービス課題の調整やコンプライアンス対応の実績
- 言語力: 日本語・英語両言語をビジネスレベルで使えるスキル
- 分析力 :優れた問題解決能力とデータ解釈スキル
- コミュニケーション :複雑な内容をあらゆるレベルの相手にわかりやすく伝える能力
- 協働力 :強固な関係構築スキルと部門横断での連携力
- 戦略的思考 :サービス管理を顧客の長期的な目標に合わせて設計できる
- 組織力 :複数タスクを体系的に管理できる
- 成果志向 :測定可能な結果の創出に意欲的に取り組める
- チェンジマネジメント :運用変更のある環境をリードできる
Benefits
- Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
- Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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